Service Pricing
TicketSnap's service fee is charged per seat and varies per event, but the exact amount is always disclosed before you apply.
Pricing is always disclosed clearly before payment
The exact service fee is shown on the request page for every event. Please review it before submitting. Payment occurs only after a successful booking.
Why does the fee vary per event?
Booking difficulty and effort vary significantly per event, so we cannot use a single flat fee. The following factors are reflected in each event's pricing:
Event demand and popularity
Higher-competition events may carry a higher service fee.
Seating preference
Premium seating (VIP, floor) carries a higher fee than standard seating.
Booking difficulty & vendor policy
Verification, queue, and payment requirements can affect the fee.
Event date and schedule
Fees can vary based on seat availability and on-sale timing.
Our pricing principles
- The exact service fee is disclosed per seat on the request form before you submit — for multiple seats, it is simply the per-seat fee times the number of seats.
- If we fail to secure the booking, no fee is charged — there is no upfront payment.
- The checkout page clearly shows the final amount, including the service fee and any applicable taxes.
- Payment requests are sent only after a successful booking, and you're notified through our Discord system before any payment is due.
- There are no additional charges, hidden fees, or automatic subscriptions.
Example checkout
How the amount is shown at checkout. Amounts below are illustrative only, vary per event, and taxes apply only where applicable.
The seat price itself is paid by you directly to the vendor — it never passes through us.
What's included
- •Manual booking attempt executed at on-sale time
- •Real-time result notification through our Discord system
- •No service fee charged if booking fails
- •Post-payment order page with full booking details
- •Customer support responses within 24 business hours
What's not included
- •The seat price itself (paid by you directly to the vendor)
- •Cancellation / refund fees (subject to vendor's policy)
- •Bookings on accounts not registered to the customer
- •Bookings intended for resale, transfer, or scalping
Refund policy
- • Booking fails: nothing is charged — there is no upfront payment
- • After a successful booking: the service fee is non-refundable, except when the event is postponed or canceled
- • Refunds of the seat price itself follow the vendor's policy
Payment methods
Card is currently the only supported payment method, processed through a secure checkout.