Refund Policy

1. No upfront payment

• Nothing is charged when you submit an application.
• The service fee is paid only after your booking succeeds, within the period and by the method we notify you of.

2. If the booking fails

• If we fail to secure your booking, you are not charged anything.
• Since no payment was made, there is nothing to refund.

3. Payments are non-refundable

• Once a booking has succeeded and payment is made, the service fee is non-refundable except as described in Section 4 below.
• Refunds are not available for change of mind, schedule conflicts, or choosing not to attend.

4. Exception: event postponement or cancellation

• If the event is postponed or canceled, you may request a refund.
• Refunds of the seat price itself follow the vendor's or event promoter's policy, for which the Company is not responsible.

5. Issues caused by the member

• The Company is not responsible for issues caused by the member — for example, providing incorrect account information or missing a payment deadline.