Privacy Policy

TicketSnap (the "Service") takes the privacy of our members very seriously and complies with applicable data protection laws including the Personal Information Protection Act of Korea (PIPA). This Privacy Policy explains how we handle personal information collected through our services.

Article 1 — Information We Collect

1. Account creation and verification: Name, Kakao account information, KakaoTalk ID, phone number, Discord account information (user ID, username)

2. Service usage: Booking request information (event name, dates, seating preferences), payment information, booking account ID and password

3. Automatically collected: IP address, access logs, cookies, device information, service usage records

Article 2 — Purpose of Collection and Use

We process personal information for the following purposes:

1. Member identification and authentication

2. Providing booking assistance and concierge services

3. Payment and refund processing

4. Service notifications and support via Discord

5. Fraud prevention and dispute resolution

6. Compliance with legal obligations

Article 3 — Retention Period

1. Member information is retained until account termination or service discontinuation.

2. The following data is retained for legally mandated periods:

- Payment and transaction records: 5 years (Electronic Commerce Act)

- Consumer complaints or dispute records: 3 years

- Access logs: 3 months (Protection of Communications Secrets Act)

Article 4 — Third-Party Disclosure

We do not share personal information with third parties except in the following cases:

1. With prior consent from the member

2. With payment processors (Stripe, PayPal, etc.) for card payment and refund processing

3. When required by law enforcement or legal process

Article 5 — Data Processors

We may entrust personal information processing to the following providers:

1. Stripe — card payment processing

2. PayPal — card payment processing

3. Kakao — OAuth login

4. Discord — notification and support message delivery

5. Cloudinary — storage of verification screenshot images

6. AWS — data hosting

Article 6 — User Rights

Members may exercise the following rights at any time:

1. Right to access personal information

2. Right to correction of errors

3. Right to deletion

4. Right to suspend processing

To exercise these rights, contact our support email. We will respond without undue delay.

Article 7 — Security Measures

We implement the following security measures:

1. Encryption of personal information in storage and transit

2. Access control and authorization restrictions

3. Intrusion detection and prevention systems

4. Regular security audits

Article 8 — Data Protection Officer

For questions about personal information processing, please contact:

- Service Name: TicketSnap

- Contact: support@ticketsnap.xyz

Effective Date

This Privacy Policy is effective from the date of publication.