Customer Support
The fastest way to reach us is a Discord DM. If you haven't linked Discord, email us below.
Discord (recommended)
Press Contact Support in your DM with the TicketSnap bot — our team replies in the same DM.
Link DiscordCommon Topics
Payment Issues
For payment confirmation or refund requests, include your reference number (TS-XXXX) and the time of payment.
Booking Status
Check your event page or your Discord notifications for booking status. For further inquiries, contact us with your order reference number.
Account Issues
For login or verification issues, share the email registered to your account and your Discord username.
Disputes & Refunds
Refunds are available only when an event is postponed or canceled — request one via email within 7 days of the official announcement, including your reference number (TS-XXXX). See our Refund Policy for details.
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